Refund policy

REFUND POLICY
Last updated: May 2026

At Naitens, we want you to love what you ordered. If 
something isn't right, we'll make it right.

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RETURNS
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We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging

To start a return, email us at [email protected] 
with your order number and reason for return. We will 
respond within 1–2 business days with instructions.

Customers are responsible for return shipping costs 
unless the item arrived damaged or defective.

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REFUNDS
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Once we receive and inspect your return, we will notify 
you by email. Approved refunds are processed within 
7–10 business days to your original payment method.

Please allow additional time for your bank or card 
issuer to post the refund.

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DAMAGED OR DEFECTIVE ITEMS
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If your item arrived damaged or defective, please 
contact us at [email protected] within 7 days 
of delivery with:
- Your order number
- A photo of the damaged item and packaging

We will send a replacement or issue a full refund at 
no additional cost to you.

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NON-RETURNABLE ITEMS
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The following items cannot be returned:
- Items purchased during final sale events
- Items returned more than 30 days after delivery
- Items showing signs of use or damage caused by 
  the customer

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EXCHANGES
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We do not offer direct exchanges. To exchange an item, 
return it for a refund and place a new order.

Questions? Email [email protected]