Shipping policy

SHIPPING POLICY
Last updated: May 2026

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WHERE WE SHIP
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Naitens ships to:
- United States (all 50 states)
- Canada
- United Kingdom
- European Union (all member states)
- Australia

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DELIVERY TIMEFRAMES
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All orders are processed within 1–2 business days.

Destination          Standard Delivery
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United States        5–12 business days
Canada               7–14 business days
United Kingdom       7–14 business days
European Union       7–14 business days
Australia            8–15 business days

Delivery times are estimates from the date of 
shipment and may vary due to carrier capacity, 
customs clearance, or events beyond our control.

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SHIPPING COSTS
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- Free shipping on all orders over $50
- Standard shipping fee displayed at checkout 
  for orders under $50

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TRACKING YOUR ORDER
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You will receive a shipping confirmation email with 
a tracking number once your order has been dispatched. 
Allow 24–48 hours for tracking to update after 
receiving your confirmation.

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CUSTOMS AND IMPORT DUTIES
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International orders (outside the US) may be subject 
to customs duties and import taxes upon arrival. 
These charges are the responsibility of the recipient 
and are not included in our product prices or 
shipping fees.

We are not responsible for delays caused by customs 
processing.

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LOST OR DELAYED ORDERS
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If your order has not arrived within the estimated 
timeframe, please contact us at [email protected] 
with your order number. We will investigate with the 
carrier and resolve the issue promptly.

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INCORRECT ADDRESS
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Please ensure your shipping address is correct at 
checkout. We are not responsible for orders delivered 
to an incorrect address provided by the customer.

Questions? Email [email protected]